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Deputies and other sheriff department employees are human. They make errors. Some are serious and have egregious outcomes. Some have lesser effects. And some – “near misses” – by stroke of good luck caused no appreciable problem…but COULD cause a serious problem the next time. We run agencies whose core business is enforcing the law. Accountability is key: People who make errors (break the law) are punished. The punishment is closely linked to the outcome (the harm caused by their error). A citizen who discharges a handgun accidentally putting a hole in their neighbor’s garage gets a different sentence than the citizen whose identical accidental discharge kills a child. Should we apply the same model when an employee makes an error? In this presentation, the speaker will argue that the answer is “no.” While accountability is not be ignored, it’s not the primary goal of dealing with employee errors. How we deal with employee errors, when to discipline, and when to take other actions requires a different model. This presentation will present a more rational model for dealing with employee errors that emerges from the health care field.

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