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The communications center is often an overlooked yet critical component of law enforcement agencies, serving as the first point of contact in emergencies and the lifeline for officers in the field. In “Bridging the Gap: Leadership Starts with Your Comm Center”, agency leaders will be challenged to rethink the role of their communications professionals and recognize them as a cornerstone of operational success, officer safety, and employee wellness. Drawing on nearly 29 years of law enforcement experience—including command of a large communications center—Andrew Baxter will share actionable strategies for integrating the comm center into your agency’s culture. This seminar will focus on improving collaboration between dispatchers and field personnel, addressing the unique mental health challenges telecommunicators face, and creating a workplace that prioritizes wellness at every level. Attendees will leave with practical insights to foster a culture of trust, enhance officer safety, and strengthen public perception of their agencies. This seminar will equip decision-makers with the tools to lead with empathy and vision, ensuring their agency is unified, resilient, and prepared for the evolving challenges of modern policing.

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